In a benchmark moment for luxury hospitality, Rajiv Kapoor steps up his visionary leadership as CGM of Fairmont Mumbai and Roswyn, a Morgan Originals Hotel.
India’s luxury hospitality industry has seen a significant change with a new appointment that stands out as a true milestone. Spotlighting the moment, Rajiv Kapoor, a distinguished leader, has assumed the dual leadership role as Cluster General Manager for Fairmont Mumbai and Roswyn, A Morgans Originals Hotel. This appointment strongly signals a confident step towards redefining how discerning travellers experience Indian hospitality as presented by Kapoor.
With over 25 years of experience across premium and luxury hospitality chains, Rajiv Kapoor’s career has been marked by thoughtful brand building, operational precision and a distinct understanding of guest needs and psychology. Those who have worked alongside him laud his skills and ability to balance commercial acumen with emotional intelligence. His industry knowledge and fun-loving personality have become a true leader’s combination that drives numbers and nuances alike while taking the team along. His leadership has consistently translated into stronger brand positioning, sharper guest-experience engagement, and a culture of excellence within the teams.
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At Fairmont Mumbai, a property that marked its first anniversary with glowing accolades, Kapoor’s influence has already left an indelible mark. Before moving to Mumbai, he spent five years at Fairmont Jaipur, where he played a key role in repositioning the property through operational innovation and elevated guest experiences. He earned various accolades for his role, including General Manager of the Year – Upscale to Luxe at the Accor South Asia Hotel Awards 2021 and General Manager of the Year – Luxury Hotels Segment at the HOSI 2022 Hotelivate MakeMyTrip Awards.
Under Rajiv Kapoor’s stewardship, both luxury properties are expected to embrace a new vision of luxury, blending international sophistication with Indian warmth. In this new role, he is expected to oversee overall hotel operations, guest experience strategies, revenue performance and team development initiatives. Reflecting on this, he remarked, “With over 25 years of hospitality, I’ve learned that the first year is about building discipline, culture, and credibility. Fairmont Mumbai has successfully completed its inaugural year, establishing a strong operational foundation and a clear position in the city’s luxury landscape. Now, with Roswyn — India’s first Morgans Originals — we are entering an exciting phase of growth. Morgans Originals hotels are known for their independent personalities, design-led spirit, and cultural edge, and Roswyn is poised to resonate deeply with the modern, globally minded traveller. Together, we are shaping two distinct brands with individual identities, united by operational excellence and a shared ambition to influence Mumbai’s next chapter in hospitality.”
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For the wedding segment, this development is particularly exciting. With Rajiv Kapoor at the helm, two luxury destinations come under one confident leadership to renew the chapter for Indian hospitality. His direction will lead to stronger synergies across sales, brand storytelling, and experiences, which are crucial for curating high-value destination weddings.
Under Rajiv Kapoor’s seasoned leadership, the world of hospitality, luxury weddings and bespoke travel will see a new dawn, a new vision and global accolades.
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